Technical

[roguine_0]

technical when i click on conformation emails sent by ebay it say no order exist

[tressygirl]

Are you trying to find a purchase you have made?  If there is nothing showing in your eBay account,  you may have made this as a Guest Purchase.  Your eBay account wasn't used,  so nothing will show there.

This will show you how to find the email for your sale,  and how to open a case if you need to:

https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=40...

@roguine_0 

[roguine_0]

HI,I seem to have two accounts, one with email and one
with another email.when i log in using those emails i get two
different summary pages could this be the problem if so i would like to
cancel one and just have one i think one is .UK and one is .com. How do I
do this?
Many thank Roger

[tressygirl]

To close one account, you may need a laptop / PC and use Chrome,  that combo works well.

Then,  top left on your homepage where it says ' Hi Roger' ,  click on the down arrow,  then on Account settings.

On that page, far right under Account preferences select Close Account.

However,  if you've made a Guest Purchase your order will not appear in an eBay account, you'll need to use the link I provided in my first post to find email details of your order.

@roguine_0