TERRIBLE CHEAP chairs

[esivel]

Hi,

I'm incredibly frustrated! I bought six chairs, and after only two months, they're completely falling apart. The black "metal" cage holding the legs is disintegrating, rendering the chairs unusable. (See attached photo). I contacted the company, and they completely ignored me. eBay falsely promised a full refund, even though it was past 30 days, and nothing happened. The time wasted dealing with their lies and misinformation is infuriating. I was forced to file a claim with my bank, and I'm just hoping I win. This is unacceptable.

What would you suggest?

Thank you 😞

[plum993]

Ebay only allow 30 days buyer protection so your bank and a charge back for inferior goods would of been your next step.

If there a UK Company and you need more help,then contact your local citizens advice who can also put you through to trading standards.

[esivel]

another photo of the breaking parts.

[esivel]

and another photo of the breaking parts.

[plum993]

You get plenty of time to leave feedback to warn others.

You have and stated how comfy they were!

Maybe try a follow up reply

[esivel]

Yes, but I realised the chairs were breaking after a bit more than two months. 
and they are comfy… I it wasn’t that now you fall if you sit. 

Since eBay and the seller are not hyping, i was trying to get actual help here. 

I appreciate your comments but if you’re not helping, please do not respond.

i’ve had endless chats with the eBay customer service and nothing… so I’m a bit tired of explaining the situation for no reason. 

thank you 

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You can try your payment provider,  they may help you with your refund.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@esivel