Stand mixer

[hojat2000]

Hi,
I bought a stand  mixer about 4 months ago as it still has manufacture warranty, but unfortunately the wire whisk is damaged and the wires have come loose from body. As result i am unable to use this feature of the machine.

Can I return the machine for refund or get a new wire whisk as replacement with the broken one.i have already send massage to seller but haven't received any reply from him.

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You could try your payment provider for help with your refund.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.