Hi all...
I always check for new sales every morning early, so I can dispatch same day if possible. when RM come at approx 9-30am.
So.. A customer ordered and paid for a watch at .... just before midnight on Wednesday.
I saw the order at approx 6-30am Thursday... Prepared packaging and watch over my first coffee of the day.
Went click/drop at approx 7-30am to TRY and book postage for collection THAT day, Large letter 2nd class.
At click drop,, Customers address supplied on `order details` , didn`t match up at all with postcode supplied. showing something not even close. so,,, stuck.
Messaged customer immediately, approx 7-40am Thursday. No reply all day,,, got reply at 9-30pm Thursday,,, with correct address. (nothing at all like what was supplied originally ) and zero apology. so I finally received correct address at 9-30pm Thursday.
So obviously I then Booked collection for Friday collection. Friday approx 10am RM collect, and I mark as dispatched.
Saturday ............... Message from buyer ........ ( no Hello`s or Hi`s ) ... just an abrupt....
" i do not got this item yet. it not arrive. " .
Just for curiousity,,,what would be YOUR reply to customer. ???
Thanks,,,,,,John
