Sold item , tracking on couriers website shows it’s been delivered yet eBay’s tracking

Hi I’ve recently sold an item on eBay and provided tracking number . The couriers website shows it’s been delivered , the customer has said they have received it, yet eBay’s tracking system is still saying dispatched . So won’t release the money .

 

after contacting eBay they suggested I get onto the courier ( parcelforce ) to update there system . 

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