Sold an item this evening and the Buyer immediately sent a Cancel Purchase.

Sold an item and immediately received a Cancel Purchase notification. I sent a 2nd Chance offer to the Underbidder.. The Original Buyer is now telling me they mistakenly pressed the wrong button and want to continue with the purchase.. The Posting doesn't seem to give me any options to carry on with the Original Buyer.. Please someone HELP !

Message 1 of 2
See Most Recent
1 REPLY 1

Sold an item this evening and the Buyer immediately sent a Cancel Purchase.

If the SCO has not been accepted it should be a separate listing which you can end here:

https://www.ebay.co.uk/help/ip?topicId=4146

If you cancelled the first one you'd have to relist for them to buy again.

 

 

Message 2 of 2
See Most Recent