Simple delivery problem

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I recently sent an item via eBay simple delivery ( Evri).  The package was delivered opened and the item was missing . The buyer has been refunded under eBay buyer protection policy , but I am now out of pocket as I no longer have the item or the money from the sale 

 I’m being passed from pillar to post as Evri say contact eBay and will close the case , eBay say the same , contact Evri and have closed the case , I can’t opt out of simple delivery  so will not be selling on eBay in future  How do I raise a claim with eBay ? 

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Simple delivery problem

tobiasd4
Experienced Mentor

Are you sure you haven't got the money?

Ebay will have refunded buyer & you should keep your money.

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