Simple Postage - Pre paid label Unused as Package was too big - how to get refund

[dalew750]

I purchased the Simple Postage - Pre paid label on my sale, but the package ended up being too big for the postage label ££ amount.

So to make sure the buyer received the goods I purchased more expensive postage to cover the size of the parcel from Parcel Force and sent it using that.

How do I get a refund for the  unused pre-paid label purchased through ebay?

[tressygirl]

For the unused Simple Delivery label:

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.  Also ensure you add the replacement tracking number of the service used, and it shows delivery.

You can manually update the tracking,  and use a laptop / PC for this.  Chrome works well too.

• Go to "Orders Paid & Dispatched"
• Click on "View order details"
• Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
• Click on the "Add tracking" option
• A box will come up with the current tracking number . Delete that and replace it with your tracking.

@dalew750