Hello tressygirl,
I am not sure if I have been successful in sending you my reply from 8.37am this morning and thought I had better contact you. You asked me for the item number.
The item I sold yesterday is -
Dannimac - Sage Green Soft Faux Suede Jacket - Fully Lined - UK Size 10/12
Item ID: 303911755391
_____________________
Since my earlier (item number/details) reply, this morning, I have taken he parcel to the Post Office and paid £4.05 postage myself for Royal Mail, 2nd Class, Tracked, so parcel is on its way to the buyer to keep within Ebay's postage timings. However, I would still be grateful to see if you have an answer to my original query.
So you can see what my problem is, I will copy and paste my original query below. I know it is a lot to read but I tried to make my issue as clear as possible to any 'mentor' that read it. Thank you for taking the time to read it - again.
As your email was timed at 5.48am on Monday you must be up very early. It is now 1.00 am, Tuesday 20 May so I look forward to reading your reply when I get up in the morning.
Good night.
Nicola
______________________
I need a ‘Simple’ explanation please.
Since ‘Simple Delivery’ was introduced should I have changed any details on my pre ‘Simple Delivery’ listings?
I offer ‘free postage’.
Last week I sold a jacket which was listed pre ‘Simple Delivery’. When it sold ebay sent me the ‘Order Details’ which showed the price of the item £24.99, Buyer’s Protection Fee £1.72 and Postage £0.00.
Today, I have sold a jacket which was also listed pre ‘Simple Delivery’ and ebay have sent the ‘Order Details’ but this one shows the price of the item £19.99, Buyer’s Protection Fee £1.52 and Postage £3.20.
I have looked at some of my other listings and they show free postage. Even my most recent listing done with the new system shows Free Postage.
I have found the following article:-
__________
If your eBay listing indicates free postage but the order details show the buyer paid for postage, it’s likely due to a few potential issues:
- 1. Simple Delivery:
If you’re using eBay’s Simple Delivery feature, it might be overriding your free postage setting, especially if the buyer chose an express delivery option. In this case, the buyer will pay for the more expensive delivery, and you won’t be charged for the standard free postage label.
__________
The Order Details show my buyer chose:-
Buyer selected postage service
Royal Mail 2nd Class
They have not chosen an express delivery.
Do I just go to the Post Office and do what I usually do, send parcel Royal Mail, 2nd Class Tracked which costs me £4.05?
I am now apprehensive about adding any new listings as, to me, it is more complicated.
I have added one since the new Simple Delivery system was introduced and have found the postage system not at all ‘simple’ and less flexible re weights and sizes.
______________________
This is a copy of the Order Details. Sorry it has 'squished' against the left of the page.
______________________
What your buyer paid
Subtotal
£19.99
Buyer Protection fee
£1.52
Postage
£3.20
Order total
£24.71
What you earned
Order total
£24.71
eBay collected from buyer
Buyer Protection fee
-£1.52
Selling costs
Transaction fees
£0.00
Order earnings
£23.19
