26-01-2026 10:13 AM
Hi,
New to selling in eBay. Got what I thought was first sale. Buyer seems to believe they have paid. Even sent a screenshot that seems to confirm. But nothing showing in my account. Payouts on hold because I needed to add new bank account and card for fees. Advice anyone?
26-01-2026 10:24 AM
The buyer will have paid ebay but you need to fully register for managed payments, and probably wait out a payment hold for new sellers, before you get the money.
26-01-2026 10:26 AM
The payment won't be released until you've added and confirmed your bank details:
https://www.ebay.co.uk/help/selling/getting-paid/registering-seller?id=4792#section3
26-01-2026 10:43 AM
While it appears that you have not registered correctly, if buyer has paid, even if money is held by ebay, it is up to you to post.
As a new seller getting a late posting on first sale, will not do your record any good.
26-01-2026 12:08 PM
Double check that payment has been made by looking in 'orders'.
Your recent sales will either be under the heading 'dispatch now' in which case Ebay has the buyer's payment , or will be under 'waiting for payment' in which case the buyer has not paid.