Seller not responding to emails re collection or delivery.

[nicola9960]

I have brought a large item where delivery was stated as an option (with instructions to ask seller who would quote). This is a large item, a dining table and chairs. We would be equally happy to collect, but will need to hire a van and need to plan a date/time for collection. 

The seller is not responding to our messages. 
payment has been taken via bank card. 
What do we do? 

[**peaseblossom**]

Select "Report an item you didn't receive" on here:
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arr...
and escalate it 3 complete working days later to get a full refund.