Seller asking to cancel a return request and re-open with a different reason

[nyrflyline]

Hi,

I opened an "item not as described". (Item received in a much worse state than the listing photos)

The seller has messaged asking me to close my return request and open a new one with "problem with delivery" as the reason.

(They mentioned it must have been damaged in the post)

Item sent with simple delivery and tracking shows delivered.

Is it even possible close a return request and immediately open a new one?

And if yes, should I have picked either "not as described" or "damaged" (not problem with delivery)?

Thanks!

[papso22 · Accepted solution]

Do not close the return, even if you do think it was damaged during delivery.  You won't be able to open another one.