Seller Postage Preference

[grommit1010]

Hi All,

Quick question.....I have just sold something that I listed as free postage (seller pays, namely me). I expected to be able to choose the postage carrier as the seller offering free postage, but it has given Evri, whereas I would have chosen Royal Mail. Any advice gratefully received.

Many Thanks

[**peaseblossom** · Accepted solution]

Even offering free postage - seller pays you still have to use the ebay Simple Delivery choice of courier.    For future listings you can opt out of using Evri here:
https://www.ebay.co.uk/ship/prf

For your current sale you could buy your own  postage and apply for a refund for the SD label.

To get the buyer's address and mark dispatched you can open the original prepaid label (Get prepaid label > Get prepaid label and QR code).   We can no longer change the tracking but would be able to add the new number to a "not received" case if that were necessary.

You can claim a refund for an unused label here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller
The line about needing to be sent with a tracked service in order to receive the refund no longer applies.

Without tracking on ebay the payment would be held for 14 days.