Seller Option for Non Tracked Items

[future_pokemon_king]

I have posted an item and the buyer has not received.

I have proof of postage but no tracking.

I used the eBay packing options to generate the price / label.

Royal Mail compensation will not cover the value of the items.

When something isn’t tracked it seems to becoming to regular that items aren’t arriving. 

What does EBay’s seller protection / policy do for the seller?

Thank you. 

[tobiasd4]

Without tracking, if buyer claims not received, you always have to refund.

[future_pokemon_king]

Thank you for the quick reply. 

[future_pokemon_king]

I thought that would be the answer.

I purchased postage through eBay so was hoping I had some coverage / protection. I should have investigated more what seller protection included. 

Royal Mail compensation is only to £20.

Potentially huge lesson learned.

[jckl1957]

I have been selling for over 20 years now and I send anything that sells for over £10 using a tracked service.

Buying your postage through Ebay doesn't really protect you at all.

I would advise using a tracked service - it's for your benefit, not the buyers.

Tracked 48 offers cover up to £75 and you also know if the buyer's claim is genuine.

[tobiasd4]

If use ebay simple delivery (not packlink), then it is always a tracked service up to £750 compensation.