Royal Mail postage labels not giving usable QR Code as Promised

[martinjsuk]

I have recently sold two items which Simple Delivery has correctly identified as Large Letter size, and thus is sending through Royal Mail rather than Evri. I do not have access to a printer, so wish to use the promised QR code method. Unfortunately, while it has provided a postage label (with the address but also a small QR code in the corner) I was able to save and bring in to the post office, the post office told me that it was not a suitable QR code for sending (which I suspected when I saw it).

The instructions say:

"Get your prepaid label – no printer required

Print the label or take the QR code to a drop-off location. Your package will be tracked and fully protected in case of loss or damage in transit.

Learn more"

Unfortunately I have no way of obtaining the promised QR code. Learn More only links to a general description of so-called 'simple delivery'.

Attempting to cancel this label and obtain a new one only gives "

Only one label can be generated for this order

Please contact our Customer Service team if you have any issues with the label.

Contact support"

and actually reaching a human being via Support appears to be impossible.

 

What can I do?

[*vyolla*]

I think you may be showing the Post Office the wrong thing, it seems that you're showing them the label, when if you scroll down there should be a large QR code.

Check the email that you received featuring your label, can you see it on there?

[martinjsuk]

Ah, unfortunately I don't have access to the email address on my file, and have been unsuccessful in attempting to change it previously. Is there another way to obtain it?

[martinjsuk]

This does need resolving, I'm currently left with a QR code I can't use or cancel.