Returns

[ben7163]

Hi all, I was trying to return an item when i accidentally closed the request, the seller said to contact ebay but I don't know where to go. What can I do?

[tressygirl]

Yes,  once closed you cannot yourself,  open another for the same item with eBay.

It's worth asking eBay Customer Services if they could reopen this case for you as it was closed in error.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@ben7163 

[john1297576]

If seller is willing to accept return, you do not say the reason, it does not have to be done through ebay, but it would have to be on  trust that seller would  refund on return, as there would be no way to enforce this.

Again depending on reason, your payment provider might be  able to help.