Returns item not recorded on account

[maureen48green]

Need to return an item but purchase not recorded on my eBay account so cannot return item even though seller is ok but needs to receive returns request  

[*vyolla*]

Might you have purchased it as a guest?

There’s a blue button on this eBay guidance page that you can use to call up your order details:

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/returning-item/returnin...