Returned item hasnt arrived

[chritownsen-291]

I sold a phone for 150 and the buyer f didn't like the condition so returned it and I sent the money back but the phone hasn't arriv3d back over a month has past and I don't have the phone and I'm outside pocket 150

[tobiasd4]

Did you refund before getting phone back?

If so, ebay label not available, they assume you didn't want item back.

This is now between you & buyer.

[jckl1957]

There is not anything you can do through Ebay.

The Money Back Guarantee has a process which protects the buyer and the seller.

Buyer starts a return.

Seller provides a label.

Buyer returns item.

Seller refunds.

There is no expectation that you will refund without getting the item back.

I always think, What would happen if I bought a dress from Marks & Spencer then went in a few days later and asked for my money back?  They would ask me where the dress was!  No dress, no refund.

Never refund until/unless you get your item back.