Return started for fake item from China. Seller has accepted return but not sent label

[lilacbel2005]

I have an accepted return but seller has not sent postage label when they are liable as is a fake item. Seller not responding to messages now. I want eBay to step in but can’t get past the bot who keeps telling me that I need to take action and post or contact seller! Help!

[fargvs]

Check the Item location on the listing --- If bought directly from China your options may be limited --- but --- if shipped/posted from a UK location >>

You have only 30 days from delivery date given on the eBay order confirmation to open an 'Item not as described' case --- Escalate to eBay after 4 complete days for a full refund and buy elsewhere --- worth a try > see here >

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

https://pages.ebay.co.uk/ebay-money-back-guarantee/

[arkwebus]

Some while ago we had advice from eBay as what to do from foreign parts.   Another member copied it out - I have it somewhere and will quote them if I can find it ["Oh ha ha"].

This was - basically - just proceed as normal.  Simply open the case for "Not as described" [etc].  When seller does not send label after 3 days simply escalate to eBay who will deal with it.   Foreign seller certainly "could" buy labels from RM if not through eBay.

@lilacbel2005