Return item after 30 days to buyer

[retro_football_boots]

Hi everyone, 

I buyer wanted to return an item bought on 15 June , he requested full refund on 23 July. 
I spoke with an eBay agent and they said the return policy says clearly 30 days. 
just the mention when I sold the item , it was brand new with tags and box included. 
Now he texted me saying he spoke with his lawyer and eBay team and he will take legal actions. 

[jckl1957]

What reason do they give for wanting to return the item?

Their next move might be to start a chargeback with their payment provider.

They are unlikely to start legal action and Ebay will support you as the buyer is out of time to accept a return.

However, you should think about what you want to do.  Do you want to stick to the rules, refuse a refund and put up with any subsequent hassle and potentially a chargeback, or do you want to offer the buyer a return and refund if they pay the postage to send the boots back and get closure with this difficult buyer?

[**peaseblossom**]

He's bluffing.  He has to abide by the site rules, although he might be able to get a refund or do a chargeback from his payment provider, depending on how he paid.

[retro_football_boots]

Thank you all for the advice, much appreciated 

here you can see his text 

 

[jckl1957]

Obviously you have chosen not to show what he wrote initially but your response is quite antagonistic.

I would certainly not respond to any further messages from this person.

[retro_football_boots]

The reason he wants full refund is because the boots got damaged separation issue on the top of the boots , the item was sold in box brand new with tags , sold on 15 June received it 17 June requested refund 23 July 

[jckl1957]

I would expect a brand new pair of boots to last more than 5 weeks.

As you have been advised, the buyer could come back with a payment dispute/chargeback on the grounds that they have bought items online which are not fit for purpose.

Most payment providers would allow a buyer 120 days to start such a claim.

After 30 days, Ebay will not force you to refund an unhappy buyer.