Hi, everyone. I have a problem were my return has been closed. I brought a refurbished phone off Ebay, in the advertising it said it was in excellent condition, (which from their ratings ment everything is working. I brought the phone as a christmas present for my brother . I recieved delivery of the phone on the 13th dec, I was given 30 days to return it but my brother didn't tell me it wasn't working until the 11th January. I sent a message to the seller on the 12th Jan to let them know it wasn't working. I got a message back saying to return the item, when I started a return through eBay, it was closed very quickly with no reason given. I messaged the seller asking why it had been closed, seller answered that it was over the 30 days. I then answered and said you have sold me a phone that is not fit for purpose and wrongly advertised as excellent condition. When I added up the days, I found that I had actually informed them of the problem on the 30th day. I've gone to take the case up with ebay and gone to the return details but there is nothing there showing that action.
Can anyone help.
