Return faulty item received no refund

[craigr586]

Bought a DeWalt 125mm grinder found it to be faulty contacted seller sent me return label posted it back to seller on 01/04/2025 send couple of emails to seller but now not responding anymore so I'm asking you for help being trying to contact you but been finding that very hard hopefully you can help me with this 

Delivered on Tue 11 Feb

Return window closed on 13 Mar.

[tressygirl]

There are specific times to follow when opening a return case,  it's not open for many months, and will close from inactivity.

Once you saw the item was returned to the seller,  they had 48 hours to refund you.  If they didn't, sending them messages doesn't help,  you had to escalate , which you did not do,  so the case closed.

You cannot open another for this with eBay and will need to turn to your payment provider for help with your refund now.

@craigr586