Return entitlement

[christineh6681]

I ordered a specific machine to do a special order for a wedding.

When the machine arrived it had parts missing, I've waited 3 weeks now and received 1 of the parts, also had to involve ebay, its now too late for me to do the order so I want to return the machine, even if the second part arrives !

How do i stand regards tgem paying the postage back and getting a refund ??

[tobiasd4]

As long as you bought within last 30 days do this.

Open ebay case for not as described/parts missing,

seller has 3 days to supply returns label or refund.

On day 4 if no label or refund, escalate to ebay.

Ignore seller excuses, open & escalate case ASAP.

If longer that 30 days, try your payment provider.