Return/Refund

[idealprintingshop]

I have a buyer that as asked for a refund saying the print is poor quality. I have asked for a image as proof - my print looks fine on them plus seeing I take a pic of each order that I send out, I know they are good quality, plus I used that image to add onto the ebay advert to show the quality for more buyers/customers.

The buyer as send a old image from their old supplier which is a total different design to my anyway.

To me I feel that the buyer as just changed their minds and used poor quality as a poor reason to get refund.

*Any help to resolve this would be great.*

[plpmr]

as a business seller you have to accept returns for any reason.

[idealprintingshop]

If I accept a return and pay for a return label for them.

Do I need to wait for the return of item then send over the refund? (That's if the item does get returned).

Thanks 

[plpmr]

until you have the item you don't refund.

[idealprintingshop]

Thanks. Appreciate your help. 👍🏻

[papso22]

As a business seller you have the wrong sort of ebay account.