Request to Recover Refund from Buyer and Return It to Me

[safamohamma_0]

Dear eBay Customer Support,

I am extremely dissatisfied and disappointed with the recent decision regarding a refund issued to the buyer, despite the fact that the order was successfully delivered. I have strong proof that the item was received by the buyer, including:

• Valid tracking ID showing successful delivery

• Delivery confirmation photo

• Buyer's signature upon receipt

Despite providing all of this evidence, the buyer was still refunded $176.29, and they have also kept the product. This is clearly a case of buyer fraud, and I respectfully request that eBay take immediate action on this matter.

The buyer has received both the refund and the item, which is unfair and has caused me a significant financial loss. I request that the refund be reversed and the amount $176.29 be returned to me.

Please take this matter seriously and look into the evidence I have provided. I am more than willing to submit all necessary documents again if required.

Thank you for your assistance.

Sincerely,
Asad mehmood
safamohamma_0

order id
23-13624-33661

[papso22]

We are not ebay customer support.

It is extremely unusual for a seller to lose an ebay case for item not received if the seller has tracking proving delivery and they entered the tracking into the case.

Contact ebay this way.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[tommystrezures]

We are not eBay, but buyers and sellers like yourself, and we have no access to your account, only customer services can assist you with this issue, if you would like a call back from them then this is the link for you.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

However I would suggest that with the items you are selling that you are clearly not a private seller, thus buyers are unecessarily paying BPF from your items when they shouldn't be. You need to revisit your account and correctly register it as a business account. 

This can easily be done via your account settings: https://accountsettings.ebay.co.uk/uas

Business Seller Policy | eBay 

[tressygirl]

You are not talking to eBay here,  but to members like yourself.  

You're quoting prices in dollars m is this just a mistake or  was this an international sale?

If you have tracking showing delivery was it delivered within the item's last estimated date for delivery?  If it was then contact Customer Services.  If not, then a buyer can open a case for item not received and be refunded.

Private sellers use Simple Delivery and in this case eBay would refund the buyer and seller keeps the payout.  You are trading on the wrong account,  selling all Brand new items you have to change your account to a Business account.  eBay may have seen this,  and made you , the seller refund here.

Change your account to a Business account as below so you are trading correctly,  giving your buyers their correct rights.

1. Go to Account settings in My eBay.
2. Select Personal information. 
3. Select Edit next to Account type. You may be asked to sign in again.
4. Select Confirm to upgrade to a Business account.
5. Specify whether you operate your business as a legal entity or as a sole proprietor and select Continue.
6. On the following page, enter your business information such as name, contact information, and returns policy. Then select Save.

Probably best to use a PC / laptop for this,  and not the app or mobile browser.  Chrome seems to work best on eBay.

If you wish to contact CS with tracking showing delivery for the item in question this shows how below.  Ask them to please remove the negative feedback too,  as you are not allowed to use the word Scam in feedback.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@safamohamma_0 

[papso22]

You may have thought subscribing to a shop was opening a business account (which is what you need), it isn't.  At the moment you have a shop on  a private account.