Evri's business model is fatality flawed as they don't have proper control of the vital final stage of the delivery process.
They cause problems for both sellers and buyers to the point that I will not order an item if I see Evri is the courier.
There is so much pressure on the courier that they are forced to lie about delivering when they haven't.
I encourage everyone seller using simple delivery to turn off the Evri in their settings.
Items in the final stages of delivery are not securely stored.
One recent example an item was despatched via evri 8th Aug, 12th Aug tracking showed it at local courier then no updates on the tracking chased it 20th Aug, 21st Aug Evri lied to Ebay saying it had been delivered without proof. Appealled and got a refund 23rd Aug they marked it as stolen. 3rd of Sept Evri eventually delivered the item.
No courier is perfect but Evri are so much worse than any other they need to be booted off Ebay.
Brian...