Ebay Community
For the last year I have been reporting a fault to Ebay that they claim does not exist, despite the evidence in screenshots I took that proves it.
Today Executive Complaints simply hung up the telephone on me after telling me there is no issue.
The problem is the issue is hidden by the way the system is set up to display.
Please try the following process and see if you are affected.
Pick an item that is about to end, i.e. the item listing is counting down minutes and seconds.
Scroll the item down until the countdown clock is at the top of your visible screen.
Then press the bid button, at which point hte popup bid window appears with it's own countdown clock.
Compare the foreground bidding window clock withthe backfground item clock and see if they are the same.
My bidding window clock is usually about 14 seconds faster than the item clock, meaningmy bid has to go in 14 seconds before all the other bidders.
I telephoned a friend who lives approximately 280 miles away and got her to lok at the same item as me, undertake the above process and take a screenshot at the same time as me.
My bid clock ended in 2:17 whilst hers showed 2:43 a 26 second difference allowing her to overbid me 26 seconds after ebay tells me the auction has already ended.
I am raising this because last week I was the sole bidder on an item that ended and Ebay informed me I was the winning bidder at £130, only for 12 seconds after I had won for the system to then tell me I had been outbid 12 seconds after the auction ended for me.
Ebay claim this is not a system wide fault but if you leave the item page as it loads, when you press the bid button the popup covers the item clock so you only ever see one clock unless you move the item clock to the top of the screen.
Please try it and add your results to this post and perhaps then ebays IT department can see if it is system wide and find out how to level the playing field again.
