Refused delivery of return

[jannew5114]

What do I do if the seller doesn’t take delivery of a returned item…how do I get my refund ..jacket sent back with tracked simple delivery label so all in order on my part..

[papso22]

As far as I am aware you can't return something using Simple Delivery, it's for outbound post only.

Did you open a case through ebay and return it using a label supplied in the case?  If you did then attempted delivery counts as delivery if you need ebay to step in. 

[jannew5114]

Yes used given label as I opened a case ..it’s all showing tracking as tried to deliver
Sent from my iPad

[papso22]

In that case if the seller doesn't refund within three days of the attempted delivery,  escalate it to ebay.

[jannew5114]

Thanks it’s been nearly a week and don’t seem to escalate it AI just tells me I’ll get refund after tracking shows delivery .. hey ho eBay has become complicated
Sent from my iPhone

[tommystrezures · Accepted solution]

What does tracking say on the carrier site eg Royal Mail etc? If it shows as attempted delivery there then you will need to contact CS who may be able to escalate matters, as tracking on the ebay site is a bit err unpredictable at the moment, in the not everything is updating correctly.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

The link above will get you a call back from CS, and I would suggest doing it sooner rather than later as you have a better chance of reaching someone in Dublin.

IF you can prove from the carriers site that delivery has been attempted to customer services,  Ebay should escalate for you to refund.

[jannew5114]

Many thanks all I managed to contact seller and prompted her to check missed delivery card.. she refunded me tho tracking still shows attempted delivery but guessing all ok as no repercussions 😊