Refunding a buyer

[amelia12498]

Hey, so I sold a coffee machine to a buyer (for collection only). They then decided they could not come and collect it so requested a refund. When I go to refund them, I am being charged £2.40. Please could someone explain why / how I can prevent this from happening? 

[tobiasd4]

Cancel  - buyer request. 

As a private seller there are no final fees,so where does the £2.40 come from.

[**peaseblossom**]

Did you buy a postage label by mistake?    Check on your orders page and select postage labels on the left-hand side.   If there is one go to the actions dropdown menu next to the label and select Void Label. 

[amelia12498]

Thanks for responding. Nope, no label was purchased. I am very confused!

[**peaseblossom**]

Are you sure you're being charged?   eBay refunds always look really confusing but work out OK in the end.

[amelia12498]

Thanks for responding. If you see at the bottom it says 'Charge: £2.40'. When I click submit to process the cancellation of the order for the buyer, a pop up appears to say I will be charged a fee of £2.40. Is this normal?

[tobiasd4]

You had £17.60 In ebay funds,

£2.40 was debited from your bank,

Total £20.00 refund.

[**peaseblossom**]

I haven't seen that before but it looks like a charge from your card.  

I think Tobias is right.  Not very clear at all.

[amelia12498]

Oh, so I wont be charged this cost? that is not made very clear at all?!

[john1297576]

You will be charged £20 in total, but as you presumably only had £17.60 in your ebay account, the balance £2.40 had to be taken from your bank or card account.

Surely this is obvious, you cannot  have received £20 and only refund £17.60.