Refund

[mcso779]

Hi I am trying to get a refund because eBay pu wrong postcode on purchase label I have been trying since the 24th Jan to sort this now post office say they sent purchase back because ther were unable to deliver sell said nit got it back please help me £104.70 is a lot of money to me being disabled and a pensioner. Please help

[papso22]

Have you opened a case for 'item not received' using the money back guarantee?

[tressygirl]

If you haven't done so already,  proceed this way:

Go right of the item purchased,  and from More Actions select....  I Have Not Received My Item.

If you are not fully refunded within 3 days,  you must escalate the case on day 4 or within 30 days from opening the case,  and eBay will step in and force the refund.

Do not close the case early for any excuse or promise the seller may give,  and do not forget to escalate.

Also check that your address  is correctly registered with eBay.

There are 5 addresses which need to be corrected

https://accountsettings.ebay.co.uk/uas/addresses

@mcso779 

[mcso779]

i am real stupid i did start by doing that but canceled it by mistake now can escalate another because of this