Refund

[raithain]

Hi

Would appreciate any advice. I purchased a signed photo - it arrived damaged and the seller acknowledged that the item had been damaged before sending. I opened a return request and ebay sent a label for me to return it. I then received a message from the seller saying that I do not need to return it and I will still get my refund but every time I go to the status of the return it says I must return item. I cant seem to find any way of contacting ebay about this.

Thanks

Steve

[john1297576]

Use the label, seller is just playing for time so that he does not have to refund. Return and once delivered if no refund after 3 full days escalate to ebay.

If he says he does not want it returned then why is he not just refunding it is simple enough.