eBay

liton7112 · ‎18-01-2026

I had a buyer wrongly claiming size/colour of dress not as expected. eBay decided to give them a refund, on the basis they would return the dress. What I received as a return, were 2 flat caps! I opened an appeal which eBay supported and said my refund payment would be processed within 24 hours. That was nearly a week ago. I have checked my bank but no payment. The problem I have is that although eBay claim that you can contact them, I find that not to be the case. I am stuck in a loop and all of the help advise does not cover this issue. Any help or if someone has experienced the same issues, would be much appreciated. Thanks.

**peaseblossom** · ‎18-01-2026

You'll have to persevere with trying to speak to someone at ebay. Click on the help link at the top of any page. Select any topic that helps you get through. Scroll down to Contact Us and get to automated assistant. Ask to speak to an agent and repeat until it passes you to a real person. Mornings might be a better time to try.

john1297576 · ‎18-01-2026

Once a refund has been made, I have never heard of ebay reversing it, unless they make the refund to you themselves, letting the buyer keep the money.

liton7112 · ‎18-01-2026

Thanks for your reply. I have been doing exactly as you suggested but I never get the option for direct contact, which is why I am stuck.
Sent from my iPhone

tressygirl · ‎18-01-2026

@liton7112 wrote:
Thanks for your reply. I have been doing exactly as you suggested but I never get the option for direct contact, which is why I am stuck.

If you wish to contact CS, I strongly recommend contacting CS 8 a.m. on a weekday when the lines open for ' live agents' as then, there's more chance of Dublin answering.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

It's not easy to get through to CS, you just have to have perseverance! Instead of a quick option, 'Contact Us' which put you direct to a CS agent, you have to scroll past ' How Can We Help you today, to the very bottom and click on the Contact Us below Need More Help?

That takes you to an annoying AI bot but if you persevere keep asking questions it cannot answer and Insist on an agent, they do finally put you through and say .... waiting time ** minutes!

@liton7112