Refund for sellers

[straightupoldies]

Buyer bought a hand wash coogi style jumper in excellent condition he put it in wash machine and damaged it causing it to rip . Dont know how he's manage to do that but he sent a message to me on ebay demanded a refund . Obviously I have no option to refund him what rights do I have please ive sold around 30 items have 100% feedback don't think im top rated seller . Please help

[*vyolla*]

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@straightupoldies wrote:

 he put it in wash machine and damaged it causing it to rip .

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Do you have a message from him confirming this?

[straightupoldies]

Yes

[*vyolla*]

What does the message say, can you post the main body of it here, leaving out any personal info?

Has he opened a return yet?

[straightupoldies]

he sent me a message saying this

 

[straightupoldies]

 excellent condition before pics

[*vyolla*]

Does the care label say that it can be washed on a wool cycle?

If it does, and it's not handwash only, then you will have to accept the return.

[straightupoldies]

I've accepted return but I receive it damage which he did himself dont I
get any protection

[red_magpie]

You didn't help things by describing it as a knitted wool jumper, but stating that the material is  100% Mercerised Cotton.  Mercerised Cotton can be machine washed so it's understandable that your buyer put it in a washing machine.

If the washing instructions say that it should be hand washed only it's a pity that you didn't include a photo, or at least state this in the description.

It's up to your buyer now to open a case under eBay's money back guarantee. How eBay will decide the case is up to them.

[straightupoldies]

I never stated that were you getting cotton from ? It says 100% wool

[john1297576]

This is what google says - 

The signature COOGI sweater is a bold and colorful pattern - back in stock. This iconic andThe signature COOGI sweater is a bold and colorful pattern - back in stock. This iconic and famous sweater drops in very limited supply. Knit in 100% mercerized cotton, the crew neck features detailed fabric composition by COOGI's custom knitting machines.famous sweater drops in very limited supply.