Damaged Item during transit by courier

[olliewills_84]

Hi could you please advise on this issue;

I have recently sent an item to a buyer which must have been damaged during transit as I packed the item myself in orignal packaging as I recieved it. I know it was in great condition when i packed it. I am working in Libya and not home until 22nd December. I took out postal insurance and have offered to pay for the repair in advance because I cannot claim until I return to the Uk. I WILL NOT refund as this is not my fault and the exact reason you take out insurance. 

any ideas how we may resolve the issue please?

Regards

Oliver

[temperate_porcine]

Hi Oliver, it's really simple, if the buyer opens a case and states the item is damaged/not as described, you have no choice, you need to provide a pre-paid return label via the resilution process and refund on return.  I realise this is going to be difficult as you're out of the Country but eBay will not consider that.