I received an email from eBay stating that an item that I had bought via eBay was unsafe and should not be used:
Hello aladinsaneuk,
We take product safety very seriously. We’re reaching out to you because an item you purchased may have been recalled or pose a safety hazard. We recommend that you stop using this product. If you have questions about the item(s), please reach out to the seller or the manufacturer. Item details are listed below.
This item has been recalled for safety reasons. To learn more about the recall affecting this product, please visit the website at: unable to post the link
If you have any problems, we recommend that you contact the seller from your history and try to reach a resolution.
Item details: 363851785585 - 2.6M-3.8M Portable Heavy Duty Multi-Purpose Aluminium Telescopic Ladder Platform
I contacted the seller - and received no reply.
I contacted a live person - amazingly at bay customer support and he stated that:
51 UTC Ritu
As per my understanding you have reached us today as you have got an email for the safety issues with this product and now you want to return it also you tried connecting to seller but no response so you need help with the same, am I right?
11:22:57 UTC aladinsaneuk
i reached out to them last week asking what they wanted to do
11:23:11 UTC aladinsaneuk
yep -
11:23:35 UTC Ritu
Thanks for sharing the information. I can totally understand that, please do not worry, I'm here connected with you and will make sure to help you with the best available resolution.
11:23:51 UTC aladinsaneuk
Thank you
11:29:20 UTC Ritu
As I have checked the details for you here is the resolution this was just an automated notification because we took action on the seller's listing as per the internal policy. Once we take any action on the listing, an automated email is sent to all the previous buyers. I assure you that there is nothing to be worried about this email and you can keep using the product.
so - that seems fair enough - until I read the aforementioned UK government link - and actually Ritu was wrong....
I watched - with some horror a news story on the BBC that detailed this exact issue
the ladder I bought states that it has the appropriate safety certificates - it may say that - but it doesn't - it does not have a stabiliser
I have spent several days now trying to get hold of a representative to speak to to no avail - I will be sending this to the BBC as a matter of course - but you cannot actually raise a complaint in eBay....
