eBay

desinen_79 · ‎16-06-2025

Hello,
I received a letter from Global Shipping:
/"RESTRICTED ITEM

Dear .....,
We're writing to inform you that your recent purchase through the Global Shipping Programme cannot be completed.
The item in question has been classified as restricted. This could be due to import/delivery restrictions or
eligibility requirements within the Global Shipping Programme.
The item will not be sent on to its final destination and will not be returned to you."/.

I used to receive the same type of shipments without any problem.

I want to understand what the problem is. Why are my deliveries being stopped? What should I do to change this?
I would appreciate your help!
Have a nice day!

tressygirl · ‎16-06-2025

You will have to log out of this UK site, and log into www.ebay.com and ask Customer Services there, as the restrictions in your country may be different to those here in the UK. They should be able to give you any updates if the sending of those items, are now not allowed through GSP.

Contact eBay Customer Services this way, through their help pages.

https://www.ebay.com/help/home

Lines are open between 5 a.m. and 9 p.m. Pacific Time

@desinen_79

View solution in original post

tressygirl · ‎16-06-2025

You will have to log out of this UK site, and log into www.ebay.com and ask Customer Services there, as the restrictions in your country may be different to those here in the UK. They should be able to give you any updates if the sending of those items, are now not allowed through GSP.

Contact eBay Customer Services this way, through their help pages.

https://www.ebay.com/help/home

Lines are open between 5 a.m. and 9 p.m. Pacific Time

@desinen_79