REFUND ISSUED TO THE WRONG CARD

[elaineg31]

Hi, I paid for an item on the bank card I had at the time.  The card was subsequently stopped because it had been hacked and I now have a new card.  The problem is that when I requested a refund it was automatically issued to the stopped card.  How can I get the funds transferred to the new card please?

[tressygirl]

If that account is closed,  then it will just bounce back to eBay, and await new instructions from you with the new bank details.

Add those here:

https://ppcapp.ebay.co.uk/myppc/wallet/list

It will take eBay a few days for them to verify your new details before that refund is transferred.

@elaineg31 

[papso22 · Accepted solution]

Your bank card is linked to a bank account,  the refund should still go to that account. 

[elaineg31]

Thank you so much - all resolved!