Query on selling

[7846ruth]

Hi, I sold a Dock and Bay beach towel at the start of May. I have just had feedback in which the buyer says they are returning the item because it didn't have a power cable and they didn't see this when they bought it....

Any idea where I stand here. They've given me a neutral review!

[*vyolla*]

Do these towels usually have power cables?

[7846ruth]

Not that I'm aware of! Nothing to suggest so on their website

[tobiasd4]

Politely message buyer and ask if they left feedback for wrong item. 

Then you can send feedback revision request, link on your own feedback page.

[*vyolla*]

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@7846ruth wrote:

Not that I'm aware of! Nothing to suggest so on their website

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Surely your buyer is mixing up their towel purchase with another order.

I see that it's now been revised though and is no longer a neutral. That buyer does seem confused!