Projector brandnew now faulty !

[kennyf2407]

Bought a brandnew projector sealed from a shop on Ebay which has now got a fault ! It was only purchased in April this year which should have at least a years manufacturer's warranty ? I've contacted the seller but no reply ! It did say no returns but should it not have at least the years warranty ?? if that's a shop should they not offer this warranty ? 

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund, also too late to turn to your payment provider .

Having a ' shop' on eBay, does not mean a shop as on the High Street.  However,  if purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@kennyf2407 

[kennyf2407]

Hi,thanks for advice will wait & see what they say when they respond to my messages,these things happen it's not there fault but it's annoying as I paid nearly £500 for this in April & it was brandnew sealed