Product arrived damaged, ebay closed my case and stopped me from appealing??

[ranja_8113]

Hi,

I bought a sony playstation game visor for £200 at auction as the seller listed it as (excellent condition). when it arrived both visors were completely scratched. The seller said he would give me a partial refund of £75. I contacted ebay and because I chose a wrong option somewhere, that allowed the seller to refuse my refund. So I contacted ebay and they said the case has been closed and the same thing happens when I try and appeal, so I don't know what to do, this is not right and ebay doesn't seem to be bothered. Any help/advice would be much appreciated, thanks.

[**peaseblossom** · Accepted solution]

Persevere with ebay.   They have been known to reopen closed cases when they want to.   Use callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Ask to speak to a manager.   If still no luck contact your payment provider and see if they will do a refund or chargeback.   Best of luck.

[plum993]

Once a case is closed ebay usually have no control as all cases are automated.

Best contact your payment provider for a charge back

[ranja_8113]

Thank you very much peaseblossom

[ranja_8113]

Thanks plum993,