Prepaid post label issue

[moss_isley]

The prepaid label was Royal Mail it the item exceeded the size limit, I purchased  delivery through a different carrier, how do I recoup my cost?

[tressygirl]

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days.

• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

@moss_isley