Preferred Postage

[kyle.0152]

I’ve sold an item a posted it through Royal Mail. When I came to mark it as dispatched it seemed I could only print a label for  the buyers preferred postage and had no other options. This feature is new to me so I wasn’t aware that I had to use this method. My issue is that the payment won’t be released until the buyer receives the item, but how will eBay know if I can’t update the tracking info? Since you can’t talk to a human being anymore I’m hoping someone knows what to do!

TIA

[**peaseblossom**]

ebay have said if you purchase your own label to add that tracking number you still need to generate the prepaid label and then go to the More Actions dropdown menu to add the new tracking (needs to be done on a desktop browser).

After that you should be able to cancel the original label here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller
Or if the buyer paid for it it will be refunded automatically in 30 days.

Even if you cannot manage to do the above the payment will be released anyway in 14 days.