Posted my item but EVRI state that the packeage was damaged by them in transit but i cant get any

[5999graham]

Posted my item using the ebay labelling but was told by EVRI that its been damaged in transit but i cant get anymore information from them

[**peaseblossom**]

Ask the buyer to open a relevant case on ebay and refund through that.   Here's how to put in a claim for yourself:
https://support.packlink.com/hc/en-gb/articles/5528489675922-How-can-I-request-compensation-for-loss....

[tressygirl]

You need to wait for your buyer to contact you.

They'll either inform you the item has not arrived,  it may be returning to you now.  They will open a case for item not received

Or, they may receive it and if damaged they'll open a case for item not as described.

If  case is opened you must accept it within 3 days, pay for a tracked return postage if the item is required to be sent back to you, and refund through the case details.

You then try and get some compensation for a lost / damaged item from Evri, but the buyer needs refunding first.

@5999graham 

[plum993]

It looks like you may have used the ebay Simple delivery to post the item using evri?

If yes,then according to the simple delivery T&C's you probably wont be held responsible for a refund if buyer opens a case for not as described/damage,although if it was the glass items you refer to then evri don't pay out claims on glass items,so you may be responsible!

Liability for Loss or Damage and Compensation.

You remain responsible for any loss or damage to your item until it has been scanned into the carrier’s network. Once your item has been scanned into the carrier’s network and providing you used the Simple Delivery label and are compliant with these Terms and eBay’s Policies, as well as the relevant Carrier Terms, your item will be covered for loss or damage during transit up to the sold item value on the eBay.co.uk site. This means you will retain your sales proceeds in relation to the item sent using the Simple Delivery label. The item will be in transit from the point it has been scanned into the carrier’s network until it has been marked as delivered by the carrier.