Postage

[iris21gardening]

Hi

I didn't want to use the postage option that ebay selected being the cheapest, as the item was worth £200 so I went to the Post Office and paid for Special Delivery.  

I have let the buyer know the tracking number and I have updated this in on the item page, but I am concerned that as I paid for the other label and I have not posted it using this label, that it is not going to show it having been delivered and therefore I will not get my money. 

How do I override the postage on my item, so the item will be marked as having arrived. 

Thank you.  Sue 

[*vyolla*]

If you've added your tracking number to the order then this will be fine.

[iris21gardening]

Thanks so much 😊

[61stephenuk]

You can claim a refund of the postage you will have been charged here https://www.ebay.co.uk/claims/simple-delivery/refund/seller this has to be done within 14 days of sale but there was no need for Special Delivery as Simple Delivery covers items up to £750 for damage or loss during transit.