Postage

[hitwoman2]

Hi could someone please help with problem solving postage costs buyer chose postage but didn't fit criteria for the post office letter size . Had to ask for refund and post in small jiffy instead as item was fragile . Informed buyer and sent proof with receipt of new price but had no response . It hasn't come up as delivered even though I know it has . It's not much difference but looks bad as it says undelivered and as a seller trying to get a respectable reputation it doesn't help 

thanks for any advice 

[tressygirl]

If you cannot change the tracking  yourself,  contact eBay Customer Services,  and they'll change the tracking for you.  Their lines are currently closed but reopen at 8 a.m.

This is the easiest and quickest way to contact eBay Customer Services from the link below, for a Call Back option.  I do recommend contacting CS very first thing in the morning when the lines first open,  as there's more chance of Dublin answering

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends. 

You cannot ask a buyer for more money as they pay the postage cost you select on the listing for the item.

@hitwoman2