Postage

[postforvera]

I used simple delivery. And printed labels took to I post locker. 1 week later item arrived back. Apparently the recipients locker was malfunctioning. So now how do I get another lable to send the parcel again? It's couriers fault so I shouldn't have to pay postage again. My buyer is waiting for her parcel.

[tressygirl]

You need to cancel the order citing Problem with Buyer's Address.  This fully refunds the buyer and your seller performance is not affected.

You then relist the item for the buyer to buy and pay again.

The refund for the unused SD label is refunded in 30 days to whoever paid for the label.

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.  Also ensure you add the replacement tracking number of the service used, and it shows delivery.

@postforvera