Postage

[13*juliep]

Post parcel at post office and paid for posting. buyer had to pay to get parcel as no postage  on.  Who payed for extra postage ? How do claim extra postage back 

[tressygirl]

Sometimes,   if those stamps are not very securely stuck on ,  it only takes one little edge free and they can be pulled off when placed in those rough Post Office grey sacks , it happens all the time.

Buyer then receives a parcel with no stamp , and has to pay around £7 to receive their item.

It's happened to me twice.  Refund the buyer make a partial refund this is the easiest way,  then with your proof of posting and message from your buyer,  photos of missing stamp can help too,  put in a claim with Royal Mail ( I'm presuming RM was used here),  I received compensation pretty promptly.

@13*juliep 

[13*juliep · Accepted solution]

Thanks for your reply
Asked to buyer to pay half each as this was not my fault or there’s fault. Looks like I will have try post office 😞. EBay are looking into case as report

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