Postage refund

[dav664645]

This morning, was told at the Post Office that my ebay label (£8.35) was only for 100g weight. Parcel weighed 128g. I offered to pay extra but this wasn't possible. I ended up buying a new label for £9.85

Post Office suggested ebay might refund me the £8.35

How do I go about this? The virtual assistant has stated I can't cancel the label as the PO did scan it.

[tressygirl]

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

@dav664645 

[dav664645]

Hi, thanks for replying. I had selected buyer pays. The Post Office did scan the QR code before telling me the parcel was too heavy. Consequently, I paid £9.85 for a new label. I was hoping that ebay would refund me the £8.35 (I don't mind losing the difference of £1.50) I do have the receipt pricing I had to pay £9.85

Sent from Outlook for Android<>

[tressygirl]

You then,  did not pay for the £8.35 the buyer  did,  and subsequently,  they will be receiving a refund for that unused label,  but it will take 30 days.

@dav664645 

[dav664645]

I understand that but the deal was that buyer pays so if buyer gets a refund, they should pay it to me. Especially as I had reduced the item for me.



Sent from my Galaxy

[tobiasd4]

You have to make sure you weigh & measure packed item before listing,

otherwise as you found out, it costs you extra.

[dav664645]

I was helping the buyer They bought 2 items from me and asked me to send both in one parcel and so cancel one postage fee which I did. Unfortunately, the label was for 100g but it weighed 128g. Post Iffice wouldn't let me just pay the extra £1.50 so I ended up paying for a new label!



Sent from my Galaxy

[john1297576]

This is an example of why letting buyer also buy the postage is not a good idea.

Buyer gets the refund, but you have paid out £9.85. There is no way to get buyer to pay you again, although no harm in asking. Any payment to you would need to be by paypal or bank transfer, as it is not possible through ebay. 

[jckl1957]

This was not a Simple Delivery sale - the advice given so far is based on that assumption - but (I believe) this was a jewellery sale.  Jewellery is not eligible for Simple Delivery.

The buyer paid for postage, paying the seller for RM Special Delivery.

The Post Office scanned the label, which the seller purchased through Ebay, but it couldn't be used because of the size/weight of the item.

So, this is what I would do.

First of all, see if you can cancel the unused label.

How to cancel a postage label

Labels purchased on the eBay labels platform need to be used within 14 calendar days. If unused, make sure to void the label within 14 calendar days to get a refund.

Here's how to void a postage label in My eBay or Seller Hub:

1. Select Selling in My eBay, or select Orders on the Seller Hub Overview page.
2. Select Postage Labels on the left-hand side.
3. Select Actions next to the label you'd like to void, and select Void Label.

If that doesn't work, contact Ebay Customer Services (link below).  Explain what has happened and that the label bought through Ebay has been scanned but will not be used, and ask them for a refund.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid