Postage refund

[7727original]

Hey. A buyer changed (reduced) the postage price for something and I didn't notice. I printed the (£3.50 approx ) label and realised she had reduced the cost. I then cancelled the label. I printed the postage label she had selected (£1.55). I took it to the post office and the wouldn't accept it as it was incorrect. I then cancelled the postage label. The postage price I placed in the advert was correct. I explained this to the buyer who cancelled the order and got a full refund. I am now out of pocket by 2 postage label charges. This was about 12 days ago. Any advice would be appreciated. Thank you.

[tressygirl · Accepted solution]

If you bought the labels through eBay,  you can receive a refund for the unused labels this way:

Find your label with this link . https://www.ebay.co.uk/ship/lmng/labels-history/seller-hub and to the left of the sales record there is a drop down menu under 'Actions' click on that , then click on 'Void Label'.

The refund will take between 5 - 21 days to process.

@7727original 

[7727original]

Thank you for your help, it is very kind of you to respond. I'm trying the link but it isn't working atm.