Postage Refund as a seller - Item being hand delivered

[matthewcollinson1982]

After selling an item the delivery address is near where I live. The item is delicate so I am going to hand deliver instead.

As a seller how do I refund the postage costs?

Thanks

[tressygirl]

Have they aready paid?  Then,  the easiest way would just to hand over the cash on delivery,  as you cannot then change the invoice.  

You could send a partial refund no benefit doing it this way as full seller fees have already been paid.

If they haven't paid you can send a revised invoice with a zero postage cost.  Come back and I can explain how to do this if they haven't paid.

To finalise the transaction you mark the item as paid and dispatched.  Dispatched is eBay's wording for a collected item.

[john1297576]

Exactly the same way as any refund, drop down menu, find refund and enter smount to be refunded, you will benefit from a partial refund of selling fee.

Beware however you will have no proof of delivery, so get buyer to sign a copy of the order details, otherwise a dishonest buyer could get a full refund.